Refund policy

Return Policy
Authorization must be received prior to any return. Unauthorized returns will be refused. If you are not happy after initial inspections with quality, materials, or workmanship return in unused condition in original carton within 14 days for store credit of full purchase price. Requests for refunds of non-defective merchandise, returned in resaleable condition will incur a 20% restocking fee within 10 business days of receipt and inspection. The limit of our liability is for merchandise only and transportation costs are nonrefundable unless the return is direct result of our error. Example wrong size or wrong item delivered.

All claims for defect in workmanship must be returned for inspection and transportation costs to our facilities are non-refundable. However, once received, inspected and deemed to be defective we will provide transportation for replacement. Please allow up to 10 business days for processing. Please note that all products are handmade and can vary slightly from case to case.

Shipping Policy
Customers are responsible for all shipping and handling fees. Shipping insurance is available at an extra cost.

What if I receive a shipment that is damaged or lost?
Damaged shipments from handling must be claimed with the freight carrier at the point of delivery. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim.

Payment Policy
Do not send cash or C.O.D. we can not be responsible for cash sent through the mail. We accept Visa, Mastercard, Discover, Cashier’s Check and Money Order. Please make Cashier's Check or Money Order payable to: Sunflower handmade leather inc.

For new net30 account, please fax the "New Customer Credit Application.doc" to us at 916-358-3788, E-mail will be sent after it is approved.

Foreign Orders:
Payment must be in USD. Please use only Visa, MasterCard or Discover. Foreign Orders will be shipped ground mail unless air mail is clearly requested. Customers are responsible for all shipping and customs clearance fees.

Inventory

    Our inventory is changing daily. We try to update our website frequently. If there is no "shopping cart"on the items. It means those items are out of stock. Due to high demand coupled with the authenticity of our handmade products , ,Inventory is inaccurate on this website. It may be out of stock even if the website shows that it is in stock. 

We are open M-F 9:00am-5:00pm pacific time to answer any questions. phone: 916-358-3787  fax:916-358-3788